What if Companies House or HMRC refuses my filing?
Sending is not the same as being accepted. After we send your documents, Companies House or HMRC checks them. They can accept them, refuse them, or take time to decide.
What you will see
- Sent, waiting. We keep checking for you. Some replies take longer than others.
- Accepted. You can download a copy of what was filed and a receipt.
- Refused. We show you the reason Companies House or HMRC gives, in their words. We do not change their words or guess what they mean.
What to do if it is refused
- Read the reason.
- Go back to the figures or details it points to and correct them.
- Send again. We help you do this. [Draft note: OWNER TO CONFIRM: re-sending for the same company and year costs nothing. SOLICITOR TO CONFIRM wording in the terms, section 7.]
A refused filing has not been filed. Your deadline has not moved. If the deadline is close, re-send as soon as you can.
If you cannot work out the reason
Ask an accountant. We cannot give advice. If you think the fault is ours, email [Draft note: OWNER TO FILL: support email] and say what you saw and when.